Emergency, complex and solo placements
Dedicated accommodation and an individual staffing plan for a young person who cannot safely share, needs a step-down from residential care, or requires an urgent stabilising placement.
Guide rates
Dedicated property; support charged separately
from £595/week
Accommodation only, with a dedicated keyworker allocated. Support hours are charged separately.
24/7 staffed presence with sleep-in night
from £3,900/week
Waking nights, enhanced ratios and additional specialist support are quoted separately.
What we check before accepting an emergency placement
Young person
The chronology, the risks and restrictions, and what the young person’s own preferences are.
Place
Location and environment tested against exploitation, missing, offending, transport, known associates and community risks.
Team
Named ratio and rota, safer-recruited workers, relevant competence, induction and consistent management oversight.
Control
Day-one plan, night model, safeguarding, on-call authority, commissioner contacts, reporting and escalation.
Decide
Written response within 24 hours and a decision within one working day; same day where an emergency can be mobilised safely.
Confirm
Property, rota, cost and escalation routes agreed before arrival.
Review
A 72-hour review confirms what is working, what must change and what needs escalation.
Evidence
Daily logs, the rota actually worked and every incident stay visible in TIFA Connect.
How to make an emergency referral
Send the referral information you already have and call the 24/7 line so the senior team can begin the assessment. We will ask for anything else required to make a safe decision.
We do not accept placements where needs exceed our ability to safely support.
Before an urgent call, what to have ready before you call a provider about an emergency is the shortest useful preparation. On why a fast yes is not always the right answer, see why saying no to the wrong referral matters as much as saying yes. And because most emergencies arrive out of hours, what to expect from night support and on-call arrangements sets out what the overnight arrangement should look like.
Make a referral
A senior lead will respond in writing within 24 hours and confirm a suitability decision within one working day, with same-day capability for emergencies.