Emergency placements across Wales — when the timeline is hours, not days
Built for the calls that come in at 4pm on a Friday. Structured, safeguarding-first, and answered the same day.
Need a placement now?
Our 24/7 line is staffed by senior team members, not a switchboard.
01792 677275What an emergency placement with TIFA Life looks like
Same-day response
Defined response window for genuine emergencies — not "we'll get back to you next week".
Risk triage before acceptance
A structured suitability assessment runs before we say yes — protecting both the young person and the placement.
Safeguarding from minute one
Escalation routes, named senior contact and incident reporting in place from arrival.
Written confirmation
Placement details and safeguarding plan in writing to the allocated worker the same day.
24/7 contact
A real phone number that a real person answers — every hour of every day.
No surprise costs
Emergency rates agreed up front — no opaque add-ons.
From call to placement
Structured, not rushed. Fast, not reckless. This is what happens between the moment you call and the moment the young person arrives.
Call taken by senior team member
Our 24/7 line is answered by a senior member of the operations team — not a switchboard.
Risk triage within minutes
Presenting needs, safeguarding picture, property and staffing capacity all assessed against our suitability criteria before any offer.
Same-day decision
Written confirmation within hours. If we can take the placement, you receive address, named keyworker, on-shift team and safeguarding escalation route. If we cannot, we say so in writing with reasons.
Placement stood up before arrival
Property ready, staff briefed, welcome pack prepared, safeguarding plan shared with the allocated worker — all before the young person is in the car.
Written update by end of day
Full confirmation in the commissioner's inbox before the end of the day. Placement start, contact routes, initial risk plan.
Emergency UASC placement — same day
A West Wales Local Authority contacted TIFA Life at 2pm on a Friday with an unaccompanied asylum-seeking young person requiring immediate placement. By 6pm the same day, a suitable property was confirmed, a trained support worker was on site, and the young person was settled with culturally appropriate provisions in place. The Local Authority received a full written update by Monday morning.
What commissioners should expect
Named senior contact from the first call — the same person across the placement, not a rotating line.
Written confirmation with placement details and risk plan before the end of the day.
72-hour review post-arrival — what is working, what needs adjusting, what to escalate.
Transition pathway into longer-term provision if the match remains suitable.
Emergency placement FAQ
How quickly can you respond to a genuine emergency? +
Do you accept placements without a suitability assessment? +
What if you cannot take the placement? +
Are emergency rates transparent? +
What happens after the emergency stabilises? +
Time-critical referral?
Call 01792 677275 24/7 — or send the referral form and we'll respond same day.