A supported accommodation provider built for the way LAs need to commission
Speed, structure, honesty about scope, and the discipline to decline placements that are not a safe match.
What you can expect from us
24-hour suitability decision
Every referral receives a written suitability response within 24 hours — same day for genuine emergencies.
Named senior contact
One person who knows your placement. Not a switchboard. Not a rota.
Reporting templates
Defined cadence, defined format, agreed at placement start and shared with the allocated worker.
Honest CIW position
16+ supported accommodation sits outside CIW scope. We say so plainly and govern accordingly.
Commissioner FAQ
Is TIFA Life CIW registered? +
TIFA Life provides 16+ supported accommodation, which sits outside the scope of Care Inspectorate Wales (CIW) regulation. This is the correct regulatory position for our service type under current Welsh legislation. Our governance, safeguarding, staff training, and reporting standards are designed to match or exceed the expectations commissioners would apply to regulated services. We welcome due diligence from any Local Authority and can provide our full policy suite, safeguarding framework, and staff training records on request.
How do you ensure safeguarding without CIW oversight? +
We operate a layered safeguarding model: defined escalation routes to Local Authority safeguarding teams, trained and vetted staff with enhanced DBS, consistent incident reporting, and clear thresholds for when a placement is not suitable. We proactively decline referrals where needs exceed our ability to safely support.
What reporting do Local Authorities receive? +
Every placement includes regular structured reporting to the allocated social worker or commissioning team, with defined escalation for any significant incidents. Reporting frequency and format can be tailored to each Local Authority's requirements.
How quickly can you respond to an emergency referral? +
Our team responds to all referrals within 24 hours, with same-day response capability for genuine emergencies. Call 01792 677275 (24/7) for urgent placements.
Which Local Authorities do you currently work with? +
We have active placements across multiple South Wales Local Authorities and sourcing capability across all 22 Welsh Local Authorities. Specific references can be provided during due diligence, subject to client confidentiality.
Need a placement? Let's talk.
Speak to our team — same-day response capability for emergencies, named senior contact for every active referral.