Michael founded TIFA Life in 2023 and built it into a multi-site service business working with institutional customers across Wales, currently supporting more than 60 young people through 12 or more local authority commissioners, with around 40 frontline staff and a leadership team of five. He wrote the strategy and operating model from scratch: governance pillars, control gates, decision authorities and escalation routes. The business now runs day to day on that framework rather than on founder availability, which is the point of it: a commissioner should be able to inspect how a decision gets made without needing to reach him. Before TIFA he spent more than 20 years contracting in regulated enterprise environments, including Microsoft, BAE Systems, Nationwide and Virgin Money. He is also the founder of TIFA Connect, the platform TIFA Life runs on, which he designed and built inside the live operation and then made available to other providers in the sector.
What I do for placing authorities
Governance and contractual questions, and anything about how the organisation as a whole is run.